Last updated: 30 October 2026
This Cookie Policy explains what cookies Cloudax LTD ("Cloudax", "we", "us") sets when you use Cloudax AI at ai.cloudax.io and our website, and how you can control them. It should be read alongside our Privacy Policy.
Cookies are small text files stored on your device by your browser. They let a website remember information about your visit, such as keeping you signed in.
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| accessToken | Strictly necessary | Authenticates your requests to the Service so you stay signed in. | 7 days |
| refreshToken | Strictly necessary | Used to silently obtain a new access token when the current one expires, without requiring you to log in again. | 7 days |
These cookies are set when you sign in and renewed while you use the Service, so they expire 7 days after your last activity. They are marked SameSite=Lax, which keeps you signed in when you return from our payment provider's checkout page, and are only sent over a secure (HTTPS) connection in production. They are strictly necessary for the Service to function and cannot be switched off, since the Service requires you to be signed in.
As of the date above, we do not use third-party analytics or advertising cookies.
Alongside cookies, the Service keeps a few small items in your browser's local storage and session storage. They stay on your device, are not used for analytics or advertising, and are read only by the Service.
| Item | Purpose | How long it is kept |
|---|---|---|
| auth-storage | Basic details of your signed-in account, such as your name and email address, so the app can show who is signed in. | Until you sign out |
| currency-storage | The currency you chose when buying credits. | Until you clear your browser storage |
| dashboard-onboarding-seen | Whether you have already seen the dashboard welcome tour. | Until you clear your browser storage |
| pendingJob | The text, voice and language you tried in the homepage demo, so it can be converted on your account once you sign in. | Used for up to 24 hours; deleted the next time you sign in on this browser |
| pendingPurchase | The credit pack and currency you chose on the pricing page, so we can show it to you after you sign in. It never starts a payment. | Used for up to 24 hours; deleted the next time you sign in on this browser |
| pendingReturnTo | The page you were on when you went to buy credits, so we can offer a link back to it once the payment is confirmed. | Used for up to 24 hours; removed when you come back from checkout |
| library-unsaved:* | Transcript lines you changed that could not be saved yet, one item per file and language, so they are still there when you come back to the file. Kept in session storage for your account only. | Removed when the line is saved, when you sign out, or when you close the tab |
Most browsers let you view, delete, and block cookies through their settings. Because the cookies we currently use are strictly necessary for authentication, disabling them will prevent you from staying signed in to the Service. You can also sign out at any time from your account menu, which removes these cookies. Clearing your browser's site data removes the storage items above as well.
We may update this Cookie Policy as the Service evolves. We will post the updated version on this page with a revised "Last updated" date.
Questions about this policy can be sent to privacy@cloudax.io.
Cloudax AI is an AI media studio. Bring your audio and video and get transcripts, subtitles, translations and spoken audio, with you in charge of every line. Video editing is coming next.
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